## We built our business on great customer service

At the beginning at least, but then we realized we could make a lot more money if we kinda stopped caring about that. Our new strategy is to write a bunch of things that look really good in the headlines, then clarify in the small print but hope people don't actually read it.

### Free shipping

It's not actually free we just price it into the products. Someone's paying for it, and it's not us.

### 10-year warranty

If it breaks in the first 10 years we'll replace it. After that you're on your own though.

### Exchanges

If you don't like it, trade it to one of your friends for something of theirs. Don't send it here though.